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Customer Service

Customer Service Updates
Hoosier Hill Farm has recently made some changes to our Customer Service Policies (Fall 2021). Please note these changes below by the word "NEW" preceding the policy update. We hope that you find these changes to make for a better overall customer experience and we thank you for choosing Hoosier Hill Farm.

SHIPPING POLICY
NEW - Hoosier Hill Farm will process all orders from our website within 5 business days of an order being placed. Please allow for standard shipping ETAs to your ship-to-location from the Midwest upon notice that your shipping label has been created/shipped.

RETURN POLICY
We stand behind our products 100%.

Food items cannot be returned by mail or to a Hoosier Hill Farm store. If you receive a damaged or defective food item, please email Customer Service with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you want a refund or replacement
  • Thank you!

    ESTIMATED TAXES
    Many factors can change between the time you place an order and the time your order is shipped. Therefore, the amount appearing on your order as "Estimated Tax" may differ from the sales taxes ultimately charged.

    SALES TAX INFORMATION
    The amount of tax charged for your order depends upon many factors, including:

  • the identity and location of the seller
  • the location of the approval
  • the type of item purchased
  • the destination of the shipment
  • HOW SALES TAX IS CALCULATED
    If an item is subject to sales or use tax in the state to which it is shipped, tax is generally calculated on its total selling price. In accordance with state tax laws, the total selling price of an item generally includes item-level shipping and handling charges, discounts and gift-wrap charges, and an allocation of order-level shipping and handling charges and discounts.

    The tax rate applied to your order will generally be the combined state and local rate for the address where your order is approved or shipped. Therefore, the tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.